Frequently Asked Questions – Birthday Party & Tickets

What hours are you open?

Our regular hours are 10am to 6pm, Monday through Saturday, and 12pm to 6pm on Sunday.

*Also closed on Thanksgiving, & Christmas Day

Is there food available at the Junction?

Yes, the Junction Café offers a variety of food options such as pizza, hot dogs, chicken nuggets, desserts, and an assortment of Pepsi products. Additionally, we feature seasonal specials like wraps and soft serve ice cream throughout the year.

Do you have any special hours around the holidays?

Yes, we offer Special Extended Hours on select days in December, staying open until 8pm. In 2024, these dates include December 13,14, 20 thru 23 and 26 thru 30.

Please note that The Junction closes at 4pm on Christmas Eve and New Year’s Eve and is closed on Thanksgiving, and Christmas Day.

Is it true that EnterTRAINment Junction is closing?

Sadly, Yes. 

Management of EnterTRAINment Junction in West Chester, home to the world’s largest indoor model train display, announced in June that it will discontinue operations in January 2025.  The last date you can enjoy our attractions is January 5, 2025.  There will be a liquidation sale from 10am until 5pm daily from January 11 thru January 26.  

“It is a sad day for us all,” said EnterTRAINment Junction owner Don Oeters, who created the train-themed family attraction 16 years ago following his long-held dream of building the world’s largest indoor train display for the public to enjoy. “This has been a labor of love for so many years and a lot of really good people have put their hearts and souls into this project to make it the best family attraction possible. I’ve tried to find a person or a group to buy the business for over 2 years with no takers. To have to close it all down is a real heartache for me.”

 “We are announcing our closing intentions now,” said Oeters, “so that everyone has one more chance enjoy EnterTRAINment Junction’s many offerings before we close the doors. Those folks who love EnterTRAINment Junction and want to visit again, have a chance to do so.  And for those who have always wanted to see EnterTRAINment Junction, but haven’t… well, we wanted to give them an opportunity to visit before closing our doors as well.  Of course, already booked birthday parties and other group events scheduled for the remainder of the year will go on as planned”, Oeters said.

 EnterTRAINment Junction’s most popular event Christmas at the Junction , will go on as planned, from November 16, 2024 until January 5, 2025 and offer the public a “last-chance opportunity” to experience all our unique attractions. 

Does EnterTRAINment Junction offer a military discount?

We are more than happy to offer a discount to members of the military. Military members are able to save $3.00 from a full price Do-It-All ticket or $1.50 off a single attraction admission ticket. Available at our ticket window only, the discount is valid for up to six (6) family members. A valid military ID must be presented to receive this offer.

What are your prices for tickets?

Please visit our main ticket page for pricing information. Our best single day admission is our Do-It-All ticket which includes the Train Journey and A-Maze-N Funhouse. Our best Deal is our 1st Class Boarding Pass which includes unlimited admission for one year from the date of purchase and tons of other specials. Additional upgrades are available for purchase at the ticket window.

What hotels or other things to do are located near you?

Visit Travel Butler County for more information on places to stay, things to do, or places to eat in our area.

Birthday Party Frequently Asked Questions

How do I schedule an EnterTRAINment Junction party?

You can now effortlessly reserve your party online, where you can explore all our package options and view available dates and times.

How soon should I book?

Our dates and times tend to fill up fast, so we suggest booking as soon as possible to ensure the date and time you want is still available.

If I don’t want to book a party can I do a walk in party?

No. We do not allow any walk in parties, all parties have to be booked in advance.

Can I Book the day before my party?

No. All parties need to be booked at least 72 hours in advance.

Do I pay for the birthday person?

No, the birthday person enjoys free admission.

What time should I arrive, and how does a typical party proceed?

• Party organizers should arrive 15 minutes prior to the party’s start time to make any adjustments and complete the final payment. If your package includes food, beverages will be served 5 minutes after the party begins, followed by food served 15 minutes later.
• For Hand Car or Flat Car parties, please note that no party host is provided. However, for Hand Car Plus, Box Car, Locomotive Party, or Gold Spike Party packages, a host will be available to assist in serving food and beverages to your guests, cutting and serving the cake if needed. They will also periodically check on you, maintain the party schedule, and handle clean-up afterwards. Please note that hosts are responsible for assisting multiple parties simultaneously and won’t always be present in the room.
• If you have chosen a photo package option, you will receive a photo coupon from your host after making the final payment. You can take your photo at our green screen located in the modern period of the Train Journey Attraction once your party concludes. Redeem the coupon at the gift shop for your selected photo or photo package on the day of your event.

How long does the party last? Do we do the party first,  then play, or play first and then eat?

Your party area is reserved for 60 minutes. We will host the birthday celebration first, Following that, feel free to enjoy your chosen attraction until we close. Please remember that your guest count includes everyone from the ages of 3 to 99 years old. Please be aware that access to the attractions is restricted to those with a wristband, even if you only plan to watch your children.

Can I Arrive to my party after the scheduled time?

Our parties are designed to start and stop punctually, which is why we request you to arrive at least 15 minutes early. Being on time is crucial. If you’re more than 15 minutes late, we’ll assume you’ve canceled and proceed with the next scheduled party. *Note that depending on our party schedule, your party may need to be rescheduled to another date.

Is a deposit needed to reserve the party?

A non-refundable deposit of $75 must be made at the time of booking, and the remaining balance will need to be paid 15 minutes prior to the party’s start time. Please be aware that personal checks are not accepted.

Is there a minimum guest count?

Yes. Our Flat Car, Box Car, and Locomotive Party packages have a minimum guest count of 15 guests. The Gold Spike package necessitates a minimum of 50 guests. Please note that a guest is anyone aged three or older who is attending the party.

Are paper products provided?

We supply basic paper plates, cups, napkins, and plastic utensils. Themed party supplies can be purchased for an additional fee.

Can I bring in my own food and beverages?

Yes, if you select a “No Food” Package, you may bring outside food into our facility. However, open flames are not allowed. A $45 BYO service fee applies to outside food other than cake or cupcakes. Complimentary water is provided for guests, while extra beverage pitchers can be purchased for $5 each. *Please note that outside alcohol is prohibited.

Is Alcohol available for purchase?

Certainly! Our venue offers alcohol for sale, which can be added to your party by coordinating with a group sales representative or by buying it from your party host on the day of the event.

Can we bring our own Alcohol?

What if I have to reschedule my party?

Don’t worry – rescheduling your party comes at no additional cost.. If you need to cancel your party for any reason, don’t worry – we’ve got you covered. You can rebook with us any time until the end of 2024. Alternatively, we can exchange your deposit for 5 Do It All Tickets. That way, you can see us again before we close our doors January 2025.

What happens if I must cancel my party entirely?

In the case you need to completely cancel your party, the non-refundable $75 deposit will be forfeited, as it cannot be refunded under any circumstances. 

When should you submit your final party details, you ask? Fear not!

About a week prior to your event, we’ll send you a questionnaire with a deadline to gather all the specifics. Just make sure to email us back by that date, and everything will run smoothly. Remember that any changes must be made at least 24 hours before the big day, so our dedicated kitchen and party teams have the accurate details. Late changes, however, can’t be guaranteed.

Can I bring in my own decorations and goodie bags?

Absolutely! Feel free to add some flair to the festivities. Just keep in mind that certain items like confetti, glitter, nails, tacks, staples, silly string, command strips, tape (except for scotch tape), and pinatas with contents inside are prohibited.

Curious about cake options? No worries! You’re welcome to bring your own cake and candles.

Alternatively, let EnterTRAINment Junction provide the cake to celebrate your special day! Choose from our ¼ sheet cakes (serves 20) or ½ sheet cakes (serves 40) as an add-on to any package. Contact our group sales team for pricing details and remember to give us at least two weeks’ notice for cake orders. Just take note: once you’ve placed an order, cake specifications cannot be changed, and all sales are final with no discounts available.

Can I have an open Flame or Cake Sparklers?

No Open Flame (Open flame is considered any object that produces fire that is not a lighter or normal birthday candle used for a birthday cake. Please note: Cake sparklers and any open flames are strictly prohibited!

Is a party host available to assist with my party?

For Hand Car Plus, Box Car, Locomotive, and Gold Spike birthday packages, a party host will be present. However, Hand Car and Flat Car parties do not include a party room or host and will be held in the preview area instead. The organizer of these parties is responsible for overseeing the event and cleaning up afterwards. Please avoid leaving personal belongings such as gifts or coats, as EnterTRAINment Junction cannot be held responsible for misplaced items after the party.

Do I need to stick around at my party?

Certainly! At least one adult must stay with the party at all times, ensuring children are never unsupervised in our attractions.

Can extra guests, like parents or siblings be added to a party?

Absolutely! Keep in mind that “Guests” refers to attendees aged 3-99 years old. Entrance into the attraction is prohibited without a wristband. Children aged two or younger can access the selected attraction(s) for free but are not counted within the packages, nor receive food (if purchased) or goodie bags. However, you can buy extra items a la carte. For information on adding more guests to your party package, please consult our group sales team.

Note: A wristband is mandatory for entry into attraction areas.

Can I get a refund on unused wristbands?

Refunds cannot be issued for unused wristbands. We will confirm the number of guests and adjust the final payment accordingly. It is possible to accommodate additional guests after the final payment has been processed. However, after the event has been finalized, we regret that refunds cannot be provided for any party items.